Frequently Asked Roofing Questions

Will my premium go up?

No, your rates can not rise for filing a claim that is an act of God event. The Insurance companies weigh negligence differently! Everyone in your zip code will see an increase to make up their loss for all the claims.

Shouldn't I get multiple estimates?

The insurance companies work off a computer software program to prepare the estimate, which has their predetermined pricing. Getting estimates before filing, they are just hoping you find a cheap contractor.

But I don't have damage!?

We are currently working with many people that have thought the same thing. That is actually why we offer a FREE inspection! Not everyone is going to have damage but it's worth the peace of mind to have it checked.

Does my Insurance Comp. represent me?

No, adjusters sent to assess your property represents your insurance company. The Insurance Commission will advise a homeowners to have someone certified and competent to insure proper compensation.

How much Time do I have to file a Claim?

Each insurance provider has a different time frame or your policy may have a statute of limitations. Some providers only give you 6 months, if you don't file within that grace period, the financial burden then falls on you.

Can you contact my Insurance Provider?

No, we can assist you with filing the claim explaining to your insurance company the findings but your insurance provider needs your permission to file and to allow us to speak on your behalf as your contractor.

Should I call my insurance agent?

No, even though you may have a personal relationship with your agent, this will only slow down the process. It creates an extra unnecessary steps that all leads to what we get from calling the claims center directly.

Is an Inspection necessary?

Yes, even though you may not be able to see the damage, the storm was classified as a catastrophe. This damage will go unnoticed until an issue arises. Insurance companies won't pay for preexisting damage or neglect.

Why'd my neighbor get approved & not I?

Without proper representation some damage or code requirements often get overlooked. Don't worry! Without filing another claim or any effort on your part, you can hire a public adjuster.

It has been __ years since I made a Claim?

In that time frame you've paid hundreds of thousands if you include the interest that your insurance company has made off those premiums; what have they done for you? You've paid for a roof & or siding by now!

What is this going to costing me?

$0 for DHR's service! Only if you are approved by your insurance company will you pay only your deducible. If you are denied there is NO COST to you. We work for the job and do it for the insurance dollar amount.

Why do I need DHR for this process?

Most contractors may know roofing & siding but do they know the insurance restoration? Are they licensed? Are they certified? We are fully trained professionals with many years combined experience in this industry.

Can I paint my roof?

Yes. Certain latex premium quality paints can extend roof lifespan. Contact a Diamond Home Remodeling Inc. roof maintenance specialist for more information.

How can I determine if my roof needs to be repaired or replaced?

Roof repairs can be carried out during the average 20 year lifespan but when roofing can no longer be protected from water infiltration despite regular maintenance, roof replacement may be required. Check for cracked or missing shingles and damaged flashings and contact a Diamond Home Remodeling Inc. for a licensed roof inspection.

My roof leaks. Do I need to replace it immediately?

If a roof leak is the result of a minor damage, roof repair may be all that is required. Diamond Home Remodeling Inc. technicians are trained to promptly identify the source of roof leaks and provide practical repair solutions that extend roof lifespan whenever possible.

How long do new roofs last?

The average life span of a roof is about 20 years with regular maintenance.  Certain types of roofing can last 30 years or longer including cement fiber, tile, slate and copper.

I received quotes for several different roof prices, how do I know which one to choose?

Roof quotes may vary due to lack of insurance, the use of subcontractors, or limited experience. Property owners are advised to carefully research a roof contractor’s credentials since lower quotes may indicate substandard work.

What is the industry standard for warranties?

Manufacturer warranties are regulated by industry standards and cover defects in roofing materials only; while warranties for labor are offered by roofing contractors and vary widely depending on the contractor.

Can roofing be installed or repaired during winter?

There are no standard temperature guidelines for installing asphalt roof shingles although certain, materials can become brittle during colder months. An experienced roofing contractor will store materials properly and work with one bundle at a time. Diamond Home Remodeling Inc. offers qualified roof installation and repair at any time for the year.

What is the best asphalt shingle to use on my roof?

Asphalt shingles must be in compliance with standards and applicable building codes. The performance of asphalt shingles also depends on their compatibility with surrounding roof components in addition to quality.

When should a shingle underlayment be used?

The use of an underlayment protects shingles and decking from wood resins and water penetration and increases fire resistance.  Many manufacturer warranties also require the use of an underlayment.

My contractor wants to use staples instead of nails to install my roof. Is that OK? 

Diamond Home Remodeling Inc. uses industry recommended galvanized steel or corrosion resistant nails for all asphalt installations according to building code requirements and manufacturer recommendations.

What is the best roofing system for a flat roof?

The best roofing system is dependent on detailed workmanship and the quality of materials rather than a specific system only. Diamond Home Remodeling Inc. provides a range of roof installation options to assist customers with making practical decisions based on their specific needs.

How can ice dams be reduced or removed?

Using an ice pick or shovel should not be used to remove ice dams because of the risk of roof damage.  Remove as much snow as possible and contact a licensed roofing contractor for assistance. 

How do I get rid of moss or algae on a roof?

A mild detergent or solution of bleach and water should be applied by hand using a sponge and then rinsed thoroughly. Power washing and scrubbing is not recommended.

Can hail damage my roof?

Hail can cause damage to shingles and in more severe cases expose felt matting. Contact Diamond Home Remodeling Inc. for an evaluation following a hailstorm or any other extreme weather event.

Are asphalt shingles environmentally friendly?

Asphalt shingles are available in fiberglass or organic format. Organic shingles are saturated with asphalt for waterproofing and are less environmentally friendly due to a high asphalt content compared to fiberglass or composite shingles.